1. Introduction

This Cookie Policy explains how PROCEKA TechSol Private Limited (“PROCEKA”, “we”, “us”) uses cookies and similar technologies on https://www.proceka.com (the “Website”), built on WordPress using Elementor and Astra. This Policy works together with our Privacy Policy, Website Terms & Conditions, Service Engagement Terms & Conditions, Refund Policy, and Disclaimer, and should be read alongside them.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website, allowing the site to recognise your device on return visits and remember certain information about your session. Similar technologies, such as browser local storage, may serve comparable functions and are treated the same way under this Policy.

3. Why We Use Cookies

We use cookies to: enable core Website functionality, such as completing a consultation booking or payment; remember preferences and information you provide as you move between pages; understand, in aggregate, how visitors use the Website so we can improve it; and support the security and reliable performance of the Website. We do not use cookies to build a detailed personal profile of you for sale to third parties.

4. Types of Cookies

The Website may use the following types of cookies, described in more detail in the sections below: essential cookies, functional cookies, analytics cookies, performance cookies, and security cookies. Not all categories are necessarily active at all times, and the specific cookies in use may change as the Website and our services evolve.

5. Essential Cookies

Essential cookies are necessary for the Website to function and cannot be switched off without affecting core functionality, such as completing a booking or payment through WooCommerce. These cookies do not require separate consent, as the Website cannot operate properly without them.

6. Functional Cookies

Functional cookies allow the Website to remember choices you make (such as form inputs carried between steps of the Book Consultation or Make Payment process) to provide a more convenient experience. Without these cookies, certain features may not work as smoothly.

7. Analytics Cookies

Where enabled, we use analytics tools — including Site Kit by Google (Google Analytics) and Microsoft Clarity — to understand how visitors use the Website in aggregate, such as which pages are visited and how visitors navigate the site. These tools may set their own cookies to distinguish between visitors. We use this data in aggregate or pseudonymised form to improve the Website.

8. Performance Cookies

Performance-related cookies and caching technologies, including those associated with LiteSpeed Cache, help the Website load efficiently and consistently. These are generally technical in nature and support Website speed rather than tracking individual users for marketing purposes.

9. Security Cookies

Security-related cookies, including those associated with Wordfence, help protect the Website against malicious activity, unauthorised access attempts, and abuse. These cookies support the safety of the Website for all visitors.

10. Session Cookies

Session cookies are temporary and are deleted automatically when you close your browser or complete your session. On this Website, session cookies are primarily used to maintain your cart and checkout session (via WooCommerce) while booking a consultation or making a payment.

11. Persistent Cookies

Persistent cookies remain on your device for a set period after your visit, typically up to 24 months depending on the specific cookie and provider, until they expire or you delete them. These are primarily associated with analytics tools described in Section 7.

12. Third-Party Cookies

Some cookies on the Website are set by third-party service providers we use, rather than by PROCEKA directly, including our payment gateway, analytics providers, and security and performance tools. These third parties may process information collected through their cookies in accordance with their own privacy and cookie policies, which we encourage you to review independently. We select service providers with reasonable care, but do not control their internal data practices.

13. Google Services

Where enabled, Site Kit by Google connects the Website to Google Analytics to provide aggregate usage insights. Google may set cookies as part of this service in accordance with its own privacy practices. We do not control how Google itself processes data collected through its services beyond the aggregate reporting we receive.

14. Microsoft Services

Where enabled, Microsoft Clarity provides aggregate insights into how visitors interact with the Website (such as scroll and click patterns), which may involve cookies set by Microsoft in accordance with its own privacy practices. As with Google services, we do not control Microsoft's internal data processing beyond the insights we receive.

15. WooCommerce Cookies

WooCommerce, which powers our Book Consultation and Make Payment functionality, sets cookies necessary to maintain your cart contents and session as you move through the booking or payment process, including carrying your entered details through to checkout. These are essential cookies as described in Section 5.

16. Payment Gateway Cookies

Our payment gateway, PayU, may set its own cookies during the payment process to support secure transaction processing and fraud prevention. These cookies are governed by PayU’s own privacy and cookie practices, in addition to this Policy.

17. Future AI Features

If PROCEKA introduces AI-assisted features on the Website in the future (as described on our Technology & AI Solutions page), any cookies or similar technologies associated with such features will be described in an update to this Policy before that feature becomes generally available.

18. Future Client Portal Cookies

If PROCEKA introduces a client portal, professional portal, or similar authenticated feature in the future, additional cookies necessary for login and session management would be required for that feature to function, and will be described in an update to this Policy before such features become available.

19. Cookie Consent

By continuing to browse the Website, you consent to the use of essential cookies necessary for its operation, described in Section 5. Where analytics or other non-essential cookies require consent under applicable law, we will seek that consent through an appropriate mechanism before such cookies are set. Cookies do not generally provide us with unrestricted access to your personal information beyond what is described in this Policy and our Privacy Policy.

20. Browser Controls

Most browsers allow you to view, manage, delete, or block cookies through their privacy or security settings. The specific steps vary by browser; please refer to your browser's help documentation for guidance specific to the browser and device you are using.

21. Disabling Cookies

You may configure your browser settings to refuse some or all cookies, or to alert you when a cookie is being set. Not all cookies used on the Website are strictly optional; some, as described in Section 5, are essential for core functionality.

22. Impact of Disabling Cookies

If you disable essential cookies, you may be unable to complete certain actions on the Website, such as booking a consultation or completing a payment through checkout. Disabling functional or analytics cookies is less likely to affect core functionality but may result in a less personalised experience or reduced ability for us to improve the Website based on aggregate usage patterns.

23. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies or technologies we use, or applicable law. The “Effective Date” below indicates when this Policy was last revised.

24. Contact Information

PROCEKA TechSol Private Limited
Rajabandha, Ghatgaon, Keonjhar, Odisha, India
Email: info@proceka.com
Phone: +91 91785 66135

Effective Date: 24 July 2026.