1. Introduction

This Refund, Cancellation & Payment Policy (“Policy”) applies to payments made to PROCEKA TechSol Private Limited (“PROCEKA”, “we”, “us”) through https://www.proceka.com (the “Website”) or in connection with our professional services. PROCEKA primarily provides professional advisory services, technology consulting, downloadable digital resources, and, in future, subscription-based digital services. This Policy is tailored accordingly and does not follow a generic physical-goods refund model. It should be read together with our Website Terms & Conditions and Service Engagement Terms & Conditions.

2. Downloadable Digital Products

This section applies to digital products such as templates, checklists, reports, e-books, business formats, compliance calendars, standard operating procedures, and similar downloadable resources. Once payment is successfully completed and the digital product has been delivered, made available for download, or otherwise made accessible to you, the purchase is generally final and non-refundable. Exceptions are limited to: (a) a verified duplicate payment for the same product; (b) a technical failure attributable to PROCEKA that prevents access and cannot reasonably be resolved within a reasonable time; or (c) where a refund is required under applicable law. This approach reflects the nature of digital goods, which cannot practically be returned once accessed.

3. Consultation Booking

Where you have paid a consultation fee to book a session with PROCEKA:

Cancellation more than 1 hour before the scheduled consultation: eligible for cancellation and refund in accordance with this Policy, subject to deduction of any payment gateway charges or other administrative charges that have been clearly disclosed to you in advance.

Cancellation within 1 hour of the scheduled consultation: no refund.

No-show (failure to attend without cancelling): no refund.

Cancellation by PROCEKA: where PROCEKA needs to cancel or is unable to conduct a scheduled consultation, we will offer you the choice of rescheduling to a mutually convenient time, or a full refund of the consultation fee paid.

4. Professional Services

This section applies to professional services such as GST filing, income tax return filing, ROC and MCA filing, accounting, audit support, payroll, business registration, project reports, financial advisory, and technology consulting. Once work on an engagement has commenced, fees paid are generally non-refundable, reflecting the professional time, resources, and expertise already committed. Where PROCEKA has not yet commenced the assignment, PROCEKA may, at its discretion and subject to applicable law, approve a refund after deducting reasonable administrative costs, provided such costs have been previously disclosed to you.

5. Customised Deliverables

This section applies to client-specific deliverables such as business plans, detailed project reports (DPR), financial models, business documentation, and website or technology specifications prepared specifically for you. Once preparation of a customised deliverable has commenced, no refund is available, given the client-specific nature of the work and the time already committed to your particular requirement.

6. Government Fees

Certain engagements involve statutory or government fees payable to authorities such as the Ministry of Corporate Affairs (MCA), GST department, Income Tax department, Trademark Registry, Provident Fund (PF), or Employees’ State Insurance Corporation (ESIC). Once such fees are remitted to the relevant government department or authority, they are governed entirely by that authority’s own rules and are generally not refundable by PROCEKA. Any refund of a government fee, if available at all, depends solely on the policies of the relevant government department, not on PROCEKA.

7. Third-Party Charges

Certain engagements may involve third-party charges, such as Digital Signature Certificates (DSC), Director Identification Number (DIN) fees, domain registration, hosting, APIs, cloud services, SMS or email service charges, and payment gateway charges. Refunds relating to these third-party services and charges are governed by the applicable third-party provider’s own refund policy, and PROCEKA is not responsible for refunding amounts already remitted to a third-party provider.

8. Future Subscription Services

If PROCEKA introduces subscription-based digital or SaaS services in the future, you will be able to cancel your subscription before the next billing cycle to stop future recurring payments, using the cancellation method made available at that time (such as an account settings option or written request to us). The current billing period already paid for is generally non-refundable, except where required by applicable law. Further detail specific to any subscription service will be provided before that service becomes available.

9. Duplicate Payments

If you believe you have made a duplicate payment for the same service or product, please contact us using the details in Section 20 with your payment reference and transaction details. Once verified, genuine duplicate payments will be refunded, subject to any unavoidable deductions imposed by the payment gateway or bank in processing the refund.

10. Failed Transactions

Where a payment fails or is not successfully completed, no amount should ordinarily be deducted from your account. If an amount is deducted for a failed or incomplete transaction, it is typically reversed automatically by your bank or payment gateway within their standard timelines; if it is not reversed within a reasonable time, please contact us so we can assist in following up with the payment gateway.

11. Refund Processing

Where a refund is approved under this Policy, we aim to initiate it within 7 to 10 business days of approval. The time for the refunded amount to actually reflect in your account depends on your bank's or payment gateway's own processing timelines, which are beyond PROCEKA's control and may take longer during certain periods.

12. Fraud Prevention

PROCEKA reserves the right to investigate any payment, refund request, or transaction reasonably suspected of fraud, misuse, or abuse, to refuse a refund where such suspicion is reasonably substantiated, and to cooperate with banks, payment gateways, and law enforcement authorities as necessary in connection with such investigations.

13. Partial Completion of Work

Where an engagement is terminated after work has partially commenced, fees already earned for work performed up to that point are non-refundable, and any refund of remaining unearned fees (if applicable under Sections 4 or 5) will be assessed based on the actual stage of completion.

14. Client Delays and Non-Cooperation

Where an engagement is delayed, paused, or cannot be completed due to your delay in providing information, documents, or approvals, or due to non-cooperation on your part, this does not entitle you to a refund of fees already paid for work performed or committed.

15. Incorrect Information Supplied by Client

Where rework, delay, or additional cost arises because of inaccurate or incomplete information supplied by you, PROCEKA is not liable for the resulting delay or additional cost, and any such rework may be treated as additional work under our Service Engagement Terms & Conditions.

16. Change in Scope

Where you request a change in scope after an engagement has commenced, the change is subject to mutual agreement and may affect fees and timelines as described in our Service Engagement Terms & Conditions. Fees already paid for the originally agreed scope remain non-refundable to the extent work has commenced on that scope.

17. Government and Third-Party Delays

Delays caused by government authorities, regulators, or third-party service providers in processing applications, filings, or approvals are beyond PROCEKA's control and do not entitle you to a refund of professional fees for work PROCEKA has performed.

18. Force Majeure

PROCEKA is not liable for delays or inability to perform caused by circumstances beyond its reasonable control, including natural disasters, pandemics, internet or telecommunications failures, or government action, and such circumstances do not, by themselves, entitle you to a refund beyond what is otherwise provided under this Policy.

19. Taxes, Gateway Charges and Chargebacks

Fees quoted are generally exclusive of applicable taxes unless stated otherwise. Where a refund is processed, applicable payment gateway charges already incurred by PROCEKA in connection with the original transaction may be deducted from the refunded amount, where clearly disclosed. Chargebacks initiated with your bank or card issuer without first contacting us to resolve the matter may result in the underlying service being suspended pending resolution, and PROCEKA reserves the right to contest chargebacks it reasonably believes to be unwarranted. Where PROCEKA introduces international payments in the future, any currency conversion charges will be governed by the applicable payment gateway's rates and disclosed separately.

20. Record Keeping and Contact Information

PROCEKA maintains records of payments and refunds in accordance with applicable legal and regulatory requirements. To request a refund, report a duplicate or failed payment, or raise a query about this Policy, please contact us at:

PROCEKA TechSol Private Limited
Rajabandha, Ghatgaon, Keonjhar, Odisha, India
Email: info@proceka.com
Phone: +91 91785 66135

21. Governing Law and Jurisdiction

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Indian Contract Act, 1872, without regard to conflict of law principles. Subject to applicable law, any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at Keonjhar, Odisha, India.

22. Assessment of Refund Requests

Refund requests will be assessed in accordance with this Policy, the circumstances of the request, and applicable law.

23. Effective Date

This Refund, Cancellation & Payment Policy is effective as of 24 July 2026.